Mortgage NEKS, LLC, d/b/a/ LoanNEX (“LoanNEX”) is committed to protecting your information. LoanNEX maintains the highest standards of confidentiality and respects the privacy of our client’s employee and customer relationships. In that regard, and except as provided for in other Agreements where both you and LoanNEX are parties to the Agreement, the following are our policies and practices as it relates to your data including website submitted data and registered user data (collectively “Client Data”).

This Statement of Privacy and Security Policies applies to the LoanNEX web site and governs Client Data collection and usage. By using the LoanNEX web site, you consent to the data practices described in this statement.

Collection of Client Data

The non-public information we collect about you comes primarily from the account applications or other forms you submit to us. We may also collect information about your transactions and experiences with us or others relating to the services and products we provide. Also, depending on the products or services you require, we may obtain additional information from consumer reporting agencies.

There is also information about your computer hardware and software that is automatically collected by us. This information can include your IP address, browser type, domain name, access times, and referring web site addresses. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of our web site.

We encourage you to review the privacy and security policy statements of web sites you choose to link to from our web site so that you can understand how those web sites collect, use and share your information. We are not responsible for the privacy and security policy statements or other content on web sites outside of the LoanNEX web site.

Use of Your Information

We collect and use your information to operate our web site and deliver the services you have requested. We do not sell, rent or lease our customer lists to third parties, but we may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your information except to provide these services to us, and they are required to maintain the confidentiality of your information. Additionally, data collected may be used in accordance with the Terms of Use agreement and included with LoanNEX market data on an aggregated and fully anonymized basis.

We may keep track of the web sites and pages you visit. This information helps us determine which web site pages are the most popular and effective.

We may disclose your information as permitted by law. This may include sharing your information with non-affiliated companies that perform support services for your account or process your transactions on our behalf. It may also include sharing your information among the LoanNEX affiliates to bring you a full range of services and products. Additionally, it may include disclosing your information pursuant to your express consent, to fulfill your instructions, or to comply with applicable laws and regulations.

Accuracy of Information You Provide

When you supply personal information to us, you agree to supply accurate information only, and agree that we may assume and rely on it. If we provide means for you to update your information, you agree to update the information to keep it accurate.

Information about Others

By submitting personal information about others, you represent and warrant that you are authorized to do so, that you have made this statement of privacy practices available to the person about whom you supply the information and that you have obtained that person’s consent to this statement.

Aggregated and Non-Personal Information

We may share non-personal information we collect, without restriction. For example, we may share it with third parties to develop and deliver targeted advertising on the Website and on websites of third parties, and to analyze and report on advertising you see. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated, non-personal information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis.

Third Party Services

As part of our business, LoanNEX uses systems, services, and tools made available by third parties (collectively, “Third Party Services”). These third parties may have their own online terms of use and privacy policies, which may apply to you. Examples of our Third Party Services include Google Ads, which we may use to place advertisements on the Website and Amazon Web Services, which hosts servers that we use to operate the Website. Third Party Services that we use change from time to time; please contact us for more information about our current practices.

Third Party Websites

Through the Website, you may access other websites that do not operate under this statement. For example, if you click on an advertisement on the Website or a link provided by another user, you may be taken to a website that is not operated by us. Third-party websites collect information, including personal information, from you and, in some instances, provide us with information about your activities on those websites. We recommend that you consult the privacy statements of all third-party websites you visit. They are often located at the bottom of the web page at a link titled “Privacy.”


Third-party advertisements may be displayed on the Website, which may contain cookies or other information-gathering technologies. We have no control over, and no responsibility or liability for, the cookies or other technologies used in the advertisements or for the use and disclosure of information collected through advertisement cookies or other technologies.

Retention of Personal Information

We generally will retain information for as long as required, allowed, or as we believe it useful. If you cease using the Website, or your permission to use the Website is terminated, we may continue to use and disclose your personal information in accordance with this statement of privacy practices as amended from time to time. We do not undertake retention obligations through this statement. We may dispose of information in our discretion without notice, subject to applicable law.

Information Security Measures

Keeping secure the personal information that we collect is of great concern to us. We exercise care in facilitating the transmission of information between your computer and the servers that operate the LoanNEX Website. Personal information collected by the Website is stored in secure operating environments that are not available to the public. While LoanNEX has mechanisms in place to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

Use of Cookies

Our web site uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web site server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web site server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web site server that you have returned to a specific page. For example, once you visit our web site, a cookie helps the server recall your specific information on subsequent visits. This simplifies the process of recording any of your information, such as billing addresses, shipping addresses, and so on. When you return to our web site, any information you previously provided can be retrieved.

You have the ability to accept or decline cookies. Most web site browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our web site or other web sites you visit.

Security of Your Information

We limit access to your information to those of our employees and service providers who are involved in offering or administering the services and products we offer, and are authorized by the Client administrator to have access to such information. We maintain physical, electronic and procedural safeguards that are designed to comply with federal standards to guard your information.

Changes to This Statement

We will occasionally update our policies to reflect feedback we receive. We encourage you to periodically review this statement to be informed of how we are protecting your information.

Contact Information

If you believe that we have not adhered to the above policies, please call us (314-833-6464) or email us (

Business Continuity

LoanNEX maintains a business continuity plan reasonably designed to meet its obligations to its clients and other counter-parties. The plan is designed to address key areas of concern, including but not limited to: data back-up and recovery; mission-critical systems; alternative means of communication with clients, employees, vendors and regulators; and alternative physical location. We regularly review and update this plan.

For customers of LoanNEX Securities, if after a significant business disruption you cannot contact us as you usually do, please call the alternative number: 314-863-6464.